SIXT car rental Washington DCA location -- idk what to do now

Our take

Are you facing a frustrating experience with SiXT car rental at Washington DCA? An unfortunate incident during a graduation trip left one customer stranded after a tire explosion, leading to a series of challenges with customer service. Despite paying for a tire replacement and providing documentation, the individual encountered unexpected charges instead of the promised refund. If you’re feeling overwhelmed and unsure of the next steps to take, you’re not alone. Here’s a guide to navigate this tough situation and seek resolution!

Worst car rental experience!

I rented a car on Friday to go to the WV for graduation. On Saturday afternoon as we drove back, the driver's side back tire literally exploded per the pictures. It was scary being stranded on the side of a highway with kids, surrounded by mountains, high speed cars and trailer trucks.

SixT customer service said we had to wait 2 hrs for a tow truck to come help us put the donut tire. They wouldn't be able to offer the option for permanent tire replacement (instead of donut tire).

A good Samaritan ended up helping us put donut tire on as it was not a safe situation to be in for 2 hrs. We were able to get off the highway.

SIXT customer service then said my options were to drive with the donut tire to the closest SiXT (almost 1-1.5 hrs away) to get a new car or to replace the tire with my money and get reimbursed. Given the situation we were in, I paid to replace the tire. Took pictures, took receipts. Drove the remaining 2.5hrs home. We got home at night and decided to return the car the next day.

Next day (Sunday), we returned. Showed receipts. Showed pictures. The manager said no problem, she couldn't reimburse us directly but filed a complaint on our behalf so that customer service would refund us the money for the tire.

Today, Tuesday, I see additional charges from SIXT for the exact amount I was requesting a refund. Rather than give me the refund, they charge my card. I received an email saying the charge was for a damage complaint: driver's side back tire.

After 1 hr with customer service, talking to 3 different people, I am tired of being told that I need to pay for the hole in the tire... What hole? When I dropped off the car, the new tire didn't have a hole.

I can't even call the DCA location to ask them what's going on-- their phone number takes me back to customer service.

I feel defeated.

Any ideas what to do next?

submitted by /u/anntoinette2006
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Tagged with

#travel content#car rental#SIXT#customer service#refund#tire replacement#donut tire#reimburse#damage complaint#tow truck#highway#DCA location#graduation#receipts#charges#hole in the tire#manager#good Samaritan#pictures#stranded