Frankfurt Airport / Lufthansa

Our take

Heads up, non-EU citizens traveling through Frankfurt Airport! If you have a layover of just one hour, it’s crucial to know that you might not make your connecting flight. A new two-step passport identification process adds significant delays, with long lines at kiosks and customs agents. Many travelers with even two-hour layovers have missed their flights, and Lufthansa has not taken responsibility for these delays. If you’re facing a short connection, consider rebooking for a smoother journey. Stay informed and plan wisely!

Heads up to non-EU citizens traveling to EU at least for Frankfurt, your 1 hour layover will NOT be enough time. You will be blamed for missing your flight since they introduced a 2 step passport identification process. You have to wait in line for a kiosk then a 40+ minute wait to talk to a customs agent to ask you how long you're visiting. Lufthansa has told every other person in line it was their problem they missed their flight regardless of how delayed they were. People with 2 hour layovers missed their connections too. YOU WILL HAVE TO PAY (this was after the CSR spent 20 minutes "checking with their supervisor", we also had the privilege of waiting for an hour just to talk to the CSR). We got to wait so long we missed the opportunity to get the next flight available.

If you see you have a short connection don't take it, if you already have it you might want to rebook.

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